XRM, eXtended Relationship Management is a strategy that takes Microsoft CRM one step further and offers a unified system to manage all your business relationships. Our objective is to provide IT Managed Service Providers with a system to manage relationships with customers (Microsoft CRM), technology distributors & warehousing (“Real-Items” to be released 1Q/2010), and other software vendors via QoS-IT integration modules. 

Some of our integration modules are available to non QoS-IT customers at a reduced price of USD280 per CRM Organization.  At any time, if you purchase QoS-IT, we will credit the $280 paid for the integration module from your QoS-IT purchasing price.

Kaseya, N-able & GFI MAX integration with CRM Client for Outlook

The download includes 2 components:

HW Device- New CRM entity in the Service module that stores the details of each network device you monitor on behalf of your customer using either Kaseya or N-able. You can open the Kaseya or N-Central in the Web Interface tab of the HW Device while in Outlook and link it to Case or Service Activity.

Workflow activity plug-in – A background process that calls Kaseya, N-able or GFI MAX web services to update HW Devices list of the Account, every set period of time.

The HW Device can be configured as 1-to-many or many-to-many relationship with CRM Service Activity and /or the Case entity of Microsoft CRM to record all incidents and services provided for the HW Device.


BUY NOW - CLICK here to purchase Kaseya, N-able & GFI MAX integration with Microsoft CRM Client for Outlook