14 days that’s all it should take to implement any IT Services Management Solution. (If any of our competitors claim differently, ask yourself why).
Your service representatives and sales team are already familiar with Microsoft CRM. It just makes sense to have QoS-IT to manage your IT services & Case resolution process integrated within the familiar CRM environment.
Not all Managed Service Providers are created equal. You deserve more than group training. Actually you deserve a dedicated Account Manager to hold your hand during implementation and afterwards. An experienced business oriented person that analyses your business requirements and implement QoS-IT to reflect your needs.
QoS-IT is offered as "Up & Running Startup Kit" includes:
- License for up to 10 QoS-IT users.
- Customers self-serve Web Portals
- Remote expert installation of QoS-IT on your Microsoft CRM server
- 12 months free upgrade of QoS-IT software
- 12 months unlimited Email or phone support of QoS-IT software
- On line set up & training. Kick-start training sessions to ensure QoS-IT is correctly implemented first time right. The online training is performed in 5 sessions over 2-4 week period, using web conferencing software and your CRM server
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