Help your customers to help themselves to support information 24/7 through QoS-IT web portal, integrated directly into your existing website with restrict access by user name and password.

• Automated self registration process, password generation (including change password facility) and customer’s viewing privileges for existing Microsoft CRM Accounts & Contacts.
• Submit incident via web that creates new case in QoS-IT with detailed information about the problem, how to repeat the problem, upload files as supportive evidence of the problem and define the impact of the problem on the organization.
• View real-time updates of case resolution process and how it complies with SLA Contract.
• Submit notes to case-manager as further information regarding opened case.
• Online account statement. View paid and unpaid invoices, confirm unpaid invoices when signed off for payment or issue online billing inquiries at the invoice or line item levels. Dispute requests are routed via workflow to account receivable and case manager for review and resolution.
• Online statement and transactions history for prepaid hours, cases and allotments.
• Outage billboard with details on when outage is due, for how long, services affected and outage status.
• Microsoft CRM knowledgebase integration to help customers get the answers they need, when they need them.
• Microsoft CRM sales literature integration to promote special prices on goods and services related to the IT services provided.