Build stronger relationship with your customers by providing them with detailed invoices and reports. QoS-IT provides customer reports and invoicing template created in XSLT format. You can edit, delete or manipulate fields and labels in the invoice and customer’s report using XSLT text editor.

The following examples demonstrate same XML data-feed presented once as a invoice preview and the other one as an invoice.

QoS-IT helps you make the most of information stored in each Case and Job to analyze service performance, cost & profitability. Here are some examples:

Case & Job status Report
Report on Cases and their related Jobs. Select Cases for report from the Case entity using the Control key on the keyboard and the mouse to highlight cases from the list. This report provides Case Manager with detailed information on the status of each Case.
View Report

Open Cases and Jobs
Report for selected period of time on all open cases and jobs.
Number of cases open & resolved (qty and percentage).
Number of Jobs open & closed (qty and percentage).
Open and closed cases per customer.
Number of Jobs (by type) per each technician / engineer (User).
View Report

Service Activity report
For each technician / engineer the time spent on each service activity as reported from Job Control Panel, time billed to customer and the relationship between time spent and time billed (as percentage).
View Report

Profit report
Calculate profit for all invoices in selected period of time. Cost is taken from the Service catalogue for each Service Item in the invoice.
View Report