QoS-IT is an IT Services Management Solution based on Microsoft CRM that extends the features of Microsoft CRM Service Module for IT Managed Service Providers, who are mostly Microsoft Partners and has access to Microsoft CRM via Action Pack

While Microsoft Dynamics CRM is a powerful tool for sales oriented organizations, the CRM Service Module lacks the features required by Managed Service Providers (MSP) to manage their business.

QOS-IT provides those extra features to ensure that services are provided and charged to customers in accordance with the established Service Level Agreement (SLA) and agreed Service Prices and Terms. QOS-IT manages and records the time spent on each job and its related tasks as they are performed during the case resolution process. Reports on time spent on each case resolution are available to customers and used by managers to improve their business processes.