Find and replace text

The workflow plug-in “Replace Text” search for word or phrase within an entity field and replaces it with another word or phrase.

This plug-in is useful when the Web Interface URL of HW Device needs to be replaced with another URL.

A workflow to find and replace text has two steps. The first one finds and replaces the text & the second step updates the field with the replaced text. Note that you can update any field not just the one where the original text was stored.

How to create Find & Replace Text workflow?

Create new workflow for the entity HW Device

Select how to trigger the workflow either “On demand” or when “Record is created” or “Record attributes change” (select attribute).

Click: Add Step>QoS-IT Generic>Replace Text



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Updated workflows to resolve issues with duplicated emails.
Q4.1 – Customer notification when new case is created
Q4.1- Customer Satisfaction Survey email 

Download workflows

Replace the workflows with same name but version Q3 with these new Q4.1 workflows