QoS-IT version 4 was designed with friendly & intuitive user interface that works like users would expect it to work. The new design was applied to case>job allocation, onsite and in-house Job Cards and to each of the helpdesk and remote Job Control Panels (JCP).
As part of providing customers with feature rich application yet easy and simple to use, we introduced Fast Track Billing that if selected in QoS-IT Settings,
job(s) will be automatically billed if they have one or no Service Items in the SLA Contract Line of the Case.
Impact & Severity – The new feature reads the Response Time and MTTS (Mean Time To Service) from a matrix that returns how fast we need to respond to an incident and how long should it take to resolve it, based on the incident’s severity and the number of users affected by it.
Mobile – Jobs allocated for onsite work are scheduled and displayed on any device with web browser and internet connection. Technicians / engineers can report in real time on the work performed on site, which then updates the Service Calendar.

The workflow display the name of the person a job is assigned to, in the Case list view. Settings>Customization>Customize Entities>Case Click: Attributes from the menu list and create new attribute (field): “Job Assigned To” as: Type=nvarchar Format= text Maximum Length=200 (or longer if the users names are longer than 200 characters. Click: Save and Close Click Forms and Views Select and open Form Click to open the Administration tab Click Add Fields from the Common Task option list and select “Job Assigned To” to add the “Job Assigned To” field to the form in the Administration tab Click: Save and Close Click Forms and Views again Select Active Cases (Public View) Click Add Columns and select the field “Job Assigned To” and add it to the list displaying Active Cases Click: Save and Close From the tool bar click: Actions and select Publish to publish the changes we just introduced to the Case entity The end result will display the new column “Job Assigned To”...

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The workflow counts the number of opened (incomplete) jobs per case. The number is displayed in the Case list view. Settings>Customization>Customize Entities>Case Click: Attributes from the menu list and create new attribute: Job Counter as int (integer) Format=none Minimum value is 0 maximum value is 100 Click: Save and Close Click Forms and Views Select and open Form Click to open the Administration tab Click Add Fields from the Common Task option list and select Job Counter to add the Job Counter field to the form in the Administration tab Click: Save and Close Click Forms and Views again Select Active Cases (Public View) Click Add Columns and select the field Job Counter and add it to the list displaying Active Cases Click: Save and Close From the tool bar click: Actions and select Publish to publish the changes we just introduced to the Case entity The end result will display the new column Job Counter in the Active Cases list



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